Our Commitment

At Omnentials, we want every customer to feel confident and satisfied with their purchase.

If you experience a shipping or product issue, please contact our support team with your order number, a clear explanation, and photos showing the issue. We will review your request and assist you as quickly as possible.

Returns & Exchanges

All eligible products are covered by a 90-day replacement or refund policy from the date of purchase.

Eligibility Requirements

• Items must be unused, in their original condition, and properly packed.
• Return or exchange requests must be submitted within 90 days of receiving your order.
• Items must include original packaging, accessories, manuals, and any included parts when applicable.

Return processing may take up to 14 business days after we receive and inspect your package. You will receive an email confirmation once your return has been processed.

How to Request a Return or Exchange

Cancellation Policy

Unpaid Orders

If your order has not been paid, it may be canceled at any time.

Paid Orders

If your order has already been paid, please contact us immediately. Once your order has been processed, packed, or shipped, it can no longer be canceled.

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, you may request a replacement, exchange, partial refund, or full refund depending on the case.

For damaged shipments, please keep all packaging materials and provide clear photos of the package and item.

Refund Policy

Once your return is received and inspected, approved refunds will be issued to the original payment method used during purchase. A confirmation email will be sent once the refund has been processed.

Refund Eligibility

• Only eligible items approved by our customer support team may be refunded.
• Discounted, sale, clearance, or final-sale items may be non-refundable unless defective or required by law.
• Items returned without prior approval may not be accepted for a refund.

Late or Missing Refunds

Refunds are typically credited to your original payment method within 7-10 business days after the returned item has been received and approved.

If you have not received your refund yet, please:

1. Check your bank, card, PayPal, or payment account again.
2. Contact your bank or payment provider, as processing times may vary.
3. Contact our support team if you have completed these steps and still have not received your refund.

Shipping Cost & Relisting Fee

Return Address

The correct return address will be provided by our customer support team after your return request is approved.